At Celorist, we want you to shop with complete confidence. We’ve gathered the most common questions our customers ask – from authenticity and warranty, to shipping, returns, and customization – so you can find answers quickly and easily.
- Is your jewelry authentic?
- We offer 1:1 replica products with top quality with the same detail and feel as the real thing but at a better price.
- Will Celorist jewelry turn my skin green?
- No. Celorist jewelry is made from hypoallergenic materials such as 925 sterling silver and 18K gold. Our products are safe for sensitive skin and will not cause discoloration or irritation
- Can I return or exchange my order?
- We offer a Return & Refund policy if you are not fully satisfied with your purchase. For full details, please visit our Return Policy page.
- How long does shipping take?
- Orders are processed within 3–5 business days.
- Once shipped, delivery takes approximately 5–7 business days.
- Total estimated time: 8–12 business days.
- Can I adjust the size of a piece?
- Many of our designs can be customized for size. Please contact us for more details on how we can help you find the perfect fit.
- How do I take care of my jewelry?
Many of our designs can be customized for size. Please contact us for more details on how we can help you find the perfect fit.
- Stay away from chemicals such as perfume, shower gel, skin care products, etc.
- Avoid wearing it when sweating, bathing, swimming and sleeping.
- Avoid scratches caused by impact with hard objects.
- Wipe regularly with a soft cloth.
- When not wearing, it is recommended to put it back in the original packaging and keep the box in a dry environment.
7. How can I contact customer support?
