Eligibility for Refunds We will issue refunds under the following circumstances:
Product unexpectedly out of stock with no available replacement.
Product defective due to manufacturer’s errors, and customer opts for a refund instead of exchange.
Customer returns products meeting our return criteria and requests a refund instead of a replacement.
Refund Conditions
Returned items must be unused, undamaged, with original tags, packaging, and accompanying documents intact.
Customers must provide the original receipt or order confirmation when requesting refunds.
Products must be returned within 7 days of receipt.
Refund Procedure
Step 1: Contact our customer support via [Hotline/Email] to initiate a refund request with supporting reasons and evidence (photos, details).
Step 2: Our team will review, confirm eligibility, and respond within 2 business days.
Step 3: Upon receiving and inspecting the returned product, we will proceed with the refund process.
Step 4: Funds will be returned to the customer’s account within 3-5 business days.
Refund Processing Time
Refunds are processed within 3-5 business days after confirming receipt and condition of returned products.
Actual refund time may vary based on your original payment method and issuing bank.
Refund Method
Refunds will be made via credited back to the original payment method (credit/debit card,…).
We will notify customers immediately upon completion of the refund process.
Refund-Related Costs
Customers incur no fees for refunds due to our errors (defective products, out of stock).
For returns due to personal reasons (wrong selection, change of mind, etc.), customers are responsible for the shipping costs involved in returning products.
