1. Return Exchange Conditions
    We accept returns or exchanges within 7 days from the date of receipt under the following conditions:
    • Products have manufacturing defects or technical issues.
    • Wrong product, incorrect size or model delivered.
    • Products must be unused, undamaged, with original tags, packaging, and all accompanying documents.
  2. Non-Returnable & Non-Exchangeable Items
    • Products damaged due to customer negligence or usage.
    • Customized or personalized products.
    • Products without original tags, packaging, or those with signs of wear.
    • Incorrect shipping information provided by the customer.
  3. Return & Exchange Process
    • Step 1: Contact our customer service via [Hotline/Email] to notify your request along with photographic proof of the product’s condition.
    • Step 2: We will inspect and notify you within 2 business days after receiving it.
    • Step 3: Replacement product or refund will be processed per your request.
  4. Refund Method and Timeline

    • Refunds will be processed within 3–5 business days after inspecting returned items.

    • Refunds will be credited to your original payment method (credit card or other).

  5. Return & Exchange Costs
    • Free returns and exchanges for errors caused by us.
    • Customers bear shipping fees for returns due to personal reasons (e.g., change of mind, incorrect size or color selection).
  6. Return & Exchange Support
    • Hotline: [Phone number]
    • Email: support@celorist.com